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Effective Date: [Insert Date]

Boathouse Bowling (“we,” “our,” or “us”) is committed to protecting the privacy of our guests, customers, and website visitors. This Privacy Policy explains how we collect, use, share, and safeguard personal information when you interact with us in person, online, or through our services.

1. Information We Collect

We may collect the following types of information:

• Personal information you provide: such as your name, email address, phone number, or payment details when you book a lane, purchase a membership, or contact us.

• Booking and purchase details: such as dates, times, party size, or services requested.

• Technical information: including IP address, browser type, and basic website usage data if you interact with our website.

• Other information you choose to share: for example, when you participate in leagues, promotions, or events.

2. How We Use Information

We use the information we collect to:

• Provide, confirm, and manage bookings, leagues, and events.

• Process payments and issue invoices or receipts.

• Communicate with you about your reservations, questions, or requests.

• Send you updates about promotions, news, or special offers (with your consent).

• Improve our services, facility, and website experience.

• Comply with legal and regulatory requirements.

3. Sharing Information with Third Parties

We do not sell your personal information. We may share information only in these circumstances:

• Service providers: with trusted third parties who help us process payments, manage bookings, or provide IT and website support.

• Legal requirements: if required by law or to protect our rights, safety, or property.

• Community partners: for special events or catering partnerships, but only with your consent.

4. Cookies & Website Data

Our website may use cookies or similar tools to improve your browsing experience and understand general usage trends. You can choose to disable cookies through your browser, but some features may not work as intended.

5. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.

6. Your Rights

Depending on applicable law, you may have rights to:

• Access the personal information we hold about you.

• Request corrections to your information.

• Withdraw consent to certain uses of your data.

• Request deletion of your personal information, subject to legal obligations.

To exercise your rights, contact us at info@boathousebowling.com.

7. Children’s Privacy

Our services are designed for general audiences. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe we may have collected such information, please contact us so we can delete it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized use or disclosure. However, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will always be posted on our website with the effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Boathouse Bowling
904 7 Ave
Cold Lake, Alberta, Canada
Email: info@boathousebowling.com